In CBA's experience, successful cost control does not mean poorly designed buildings.

Quality can always be achieved through a combination of teamwork, good communication and a determination to achieve value for money.

If we are doing our job correctly we should be acting as an almost invisible lubricant, allowing the project to keep moving ahead without interruption. But no project is ever completely free of problems and problem-solving is an integral part of our role.

The experience of our own specialists allows us to anticipate most of the pitfalls - practical or financial - which are peculiar to different types of project. When they do occur, however, we are quick to assess their impact and take the necessary steps to resolve them.

Most often, problems arise because of a breakdown in communication or disruption in the flow of information. Poor on-site performance is the inevitable consequence of leaving them unresolved.

At this point it's our job to re-state the parameters of our cost and contract documentation - and in this respect, particularly, our role is a pro-active one.

We don't wait to be asked. We move swiftly and, through effective negotiation, keep the wheel turning so that everyone else can get on with the actual business of design and construction.